I designed a ticketing platform, replacing a clunky system that was hard to use while multitasking. During calls, agents fill in ticket fields, forms, and have to remember details on the fly, and every interaction competes with the customer for their attention.

I sat with agents weekly and designed the interface live as they described their work, then created ticket states, queue routing and dashboards around what they had the bandwidth to do with people on the phone.

I designed a portable device that measures infant length to screen for stunting in rural Guatemala, where standard clinical equipment costs too much to deploy. Caretakers take the measurement themselves, and many don’t read Spanish or use technology often, so the screen had to give a result without text or training.

Readings transmit over radio to a mobile-based database health workers can pull from, and I tested them against clinical standards to prove they held up. Nimär was also published as a paper by the pro² Network.

I led design for a media platform covering articles, audio and video, plus a live broadcast system, shipped as a mobile app, a web app and a TV app.

The audience was mostly seniors who had never used a streaming platform and were used to traditional broadcast, so the design had to work for people with no mental model for on-demand content or live streams. It was built on top of an OTT platform I had previously designed.

I designed the AI coaching experience for a platform used by sales teams at Johnson & Johnson, Workday, AstraZeneca, Amazon and others. Reps use it on short breaks, commuting, or between meetings, so the design had to work in a few minutes and still be worth opening.

I ran focus groups and usability testing with reps to find what held their attention. The app used streaks, progress and stats, plus minigames, and offered longer-form advice when reps wanted more detail.

I designed a batch labelling system that moves many SKUs from order to printed label and manifest in one pass. One wrong batch can mislabel an entire run, so the process carries double validation at every step, and operators are in it for hours at a time.

I built it around a kanban model, with orders moving as cards down a pipeline, matching how the team already thought about the work. Users report savings of up to $50,000 each month.

This nonprofit had abundant resources spread across programs and locations that were hard to search. I organized them into something families could actually navigate, keeping the indexing system consistent across both in English and Spanish.

I also helped develop their brand by building on their own imagery with colors and motifs that made it distinct. The audience ranges from first-time parents to teens, all looking for different things in the same system.